:root{--text-secondary:#000000a6;--text-muted:#00000073;--split:#f0f0f0;--primary:#2b51a9;--primary-soft:#eef2fb;--danger:#ff4d4f;color:#000000e0;background:#f5f5f5;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,Noto Sans,sans-serif;font-size:14px;line-height:1.5714}*{box-sizing:border-box}body{background:#f5f5f5;margin:0}h1,h2{margin:0;font-weight:600}code{background:#9696961a;border:1px solid #64646433;border-radius:3px;padding:1px 6px;font-family:SFMono-Regular,Consolas,Menlo,monospace;font-size:12px}.center{justify-content:center;align-items:center;min-height:100vh;padding:16px;display:flex}.muted{color:var(--text-muted)}.secondary{color:var(--text-secondary)}.small{font-size:12px;line-height:20px}.error{color:var(--danger)}.form-alert{margin-bottom:16px}.row-actions{align-items:center;gap:8px;display:flex}.auth-card{width:400px;max-width:100%;box-shadow:0 1px 2px #00000008,0 1px 6px -1px #00000005,0 2px 4px #00000005}.auth-card .ant-card-body{flex-direction:column;gap:24px;padding:40px 32px 32px;display:flex}.auth-head{text-align:center;flex-direction:column;align-items:center;gap:8px;display:flex}.auth-head img{width:72px;height:72px}.auth-head h1{font-size:24px;line-height:32px}.auth-foot{text-align:center}.app{height:100vh;overflow:hidden}.app-sider{border-right:1px solid var(--split)}.app-sider .ant-layout-sider-children{flex-direction:column;min-height:0;display:flex}.app-sider .ant-layout-sider-trigger{border-top:1px solid var(--split);border-right:1px solid var(--split)}.app-logo{white-space:nowrap;height:64px;color:inherit;flex:none;align-items:center;gap:10px;padding:0 20px;font-size:16px;font-weight:600;display:flex;overflow:hidden}.app-logo:hover{color:inherit}.app-logo img{flex:none;width:32px;height:32px}.app-menu{flex:1;min-height:0;overflow-y:auto;border-inline-end:0!important}.menu-label{justify-content:space-between;align-items:center;gap:8px;display:flex}.app-user{border-top:1px solid var(--split);flex:none;align-items:center;gap:10px;padding:12px 16px;display:flex}.app-user-name{min-width:0;color:inherit;flex:1;line-height:20px}.app-user-name:hover{color:inherit}.app-user-name>div{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.app-main{flex-direction:column;flex:1;min-width:0;min-height:0;display:flex}.person-avatar{flex:none;font-weight:600}.page-header{border-bottom:1px solid var(--split);background:#fff;flex-direction:column;flex:none;gap:4px;padding:16px 24px;display:flex}.page-header.with-tabs{padding-bottom:0}.page-title{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 16px;display:flex}.page-title h1{font-size:20px;line-height:28px}.page-tabs{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px 16px;display:flex}.page-tabs .ant-tabs-nav{margin:0}.page-tabs .ant-tabs-nav:before{border-bottom:0}.page-tabs .ant-tabs-content-holder{display:none}.page-body{flex:1;min-height:0;padding:16px 24px 24px;overflow:auto}.page-body.narrow{flex-direction:column;align-items:center;gap:16px;display:flex}.page-body.narrow>*{flex:none;width:100%;max-width:520px}.page-stack{flex-direction:column;gap:16px;display:flex}.table-card>.ant-card-body{padding:0}.person{align-items:center;gap:12px;display:flex}.person.off{opacity:.55}.person.small-gap{gap:8px;display:inline-flex}.page-body.content{overflow:hidden}.content-split{height:100%}.content-split>.ant-splitter-panel{overflow:hidden}.content-split>.ant-splitter-panel:first-child{padding-right:7px}.content-split>.ant-splitter-panel:last-child{padding-left:7px}.content-stack{flex-direction:column;gap:16px;height:100%;display:flex;overflow:auto}.content-stack .tree-card{flex:none;height:45vh}.content-stack .node-card{flex:none;height:auto}.content-stack .node-body{overflow:visible}.content-stack .form-bar{position:sticky;bottom:0}.tree-card,.node-card{height:100%}.tree-card>.ant-card-body{flex-direction:column;height:100%;padding:12px 8px;display:flex}.tree-toolbar{flex:none;gap:8px;padding:0 4px 12px;display:flex}.tree-scroll{flex:1;min-height:0;overflow:auto}.tree-row{flex-wrap:wrap;align-items:center;gap:6px;display:inline-flex}.tree-row .ant-tag{margin:0;font-size:11px;line-height:16px}.tree-root{font-weight:500}.inactive{color:#00000040;text-decoration:line-through}.node-card>.ant-card-body{height:100%;padding:0}.node-empty>.ant-card-body{justify-content:center;align-items:center;display:flex}.node-form{flex-direction:column;height:100%;display:flex}.node-head{border-bottom:1px solid var(--split);flex-direction:column;flex:none;gap:4px;padding:16px 24px;display:flex}.node-head .ant-breadcrumb{font-size:12px}.node-head-row{flex-wrap:wrap;align-items:center;gap:12px;display:flex}.node-head-row h2{flex:1;min-width:200px;font-size:20px;line-height:28px}.node-switch{cursor:pointer;align-items:center;gap:8px;display:inline-flex}.node-body{flex-wrap:wrap;flex:1;align-items:flex-start;gap:24px;min-height:0;padding:24px;display:flex;overflow:auto}.node-fields{flex:420px;min-width:0}.form-section{margin:0 0 16px!important;font-weight:600!important}.form-section .ant-divider-rail-start{display:none}.form-section .ant-divider-inner-text{padding-inline-start:0}.attachments-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;display:grid}.attachment-field{flex-direction:column;align-items:flex-start;gap:8px;display:flex}.attachment-field>span:has(.ant-upload-drag){width:100%}.attachment-icon{color:var(--primary);font-size:32px;line-height:40px}.attachment-image{border-radius:6px;max-width:100%;max-height:200px;margin:0 auto 4px;display:block}.attachment-file{overflow-wrap:anywhere;max-width:100%;display:inline-block}.switch-row{cursor:pointer;align-items:flex-start;gap:12px;display:flex}.switch-row .ant-switch{flex:none;margin-top:3px}.node-error{flex:none;margin:0 24px 12px}.form-bar{border-top:1px solid var(--split);background:#fff;border-radius:0 0 8px 8px;flex-wrap:wrap;flex:none;align-items:center;gap:12px;padding:12px 24px;display:flex}.form-footer{z-index:2;flex-direction:column;gap:8px;display:flex;position:sticky;bottom:0}.form-bar.floating{border:1px solid var(--split);border-radius:8px}.message-editor{background:#fff;border:1px solid #d9d9d9;border-radius:6px;transition:border-color .2s,box-shadow .2s}.message-editor:focus-within{border-color:var(--primary);box-shadow:0 0 0 2px #2b51a91a}.editor-toolbar{border-bottom:1px solid var(--split);flex-wrap:wrap;align-items:center;gap:4px;padding:4px 6px;display:flex}.editor-toolbar .ant-divider{margin:0 4px}.editor-toolbar-spacer{flex:1}.editor-toolbar .editor-on{color:var(--primary);background:var(--primary-soft)}.message-editor .ProseMirror{outline:none;min-height:120px;max-height:60vh;padding:8px 11px;overflow:auto}.message-editor.compact .ProseMirror{min-height:0}.message-editor p,.message-view p{white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.message-editor h1,.message-view h1{margin:0;font-size:16px;font-weight:600;line-height:1.4}.message-editor blockquote,.message-view blockquote{border-left:3px solid #d9d9d9;margin:0;padding-left:10px}.message-editor a{color:var(--primary);text-decoration:underline}.preview{flex:300px;min-width:0;max-width:400px;position:sticky;top:0}.preview-note{margin:0 0 8px}.preview-alert{margin-top:8px}.max-chat{background:#edeef2;border-radius:8px;flex-direction:column;gap:6px;margin-bottom:12px;padding:12px;font-family:system-ui,-apple-system,BlinkMacSystemFont,Roboto,Apple Color Emoji,Helvetica Neue,sans-serif;display:flex}.bubble{letter-spacing:-.31px;white-space:pre-wrap;overflow-wrap:anywhere;color:#060708;background:#fff;border-radius:16px;align-self:flex-start;max-width:100%;padding:8px 12px;font-size:16px;line-height:20px}.bubble img{border-radius:10px;width:100%;margin-bottom:6px;display:block}.bubble a{color:#007aff;text-decoration:none}.bubble blockquote{border-left:2px solid #007aff}.bubble-file{color:#060708ad;margin-top:6px;font-size:13px}.bubble-time{float:right;letter-spacing:0;color:#06070885;margin:6px 0 -4px 10px;font-size:12px;line-height:16px}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:16px;display:grid}.stat-card>.ant-card-body{padding:20px 24px}.questions-bar{flex-wrap:wrap;align-items:center;gap:12px 16px;padding:16px;display:flex}.questions-hint{flex:1;min-width:200px}.questions-search{width:260px;max-width:100%}.muted-badge .ant-badge-count{color:var(--text-secondary);box-shadow:none}.question-text{overflow-wrap:anywhere}.question-suggestions{flex-wrap:wrap;align-items:center;gap:6px;margin-bottom:16px;display:flex}.question-suggestions .muted{width:100%}.check-tab{max-width:760px}.check-tab .muted{margin:8px 0 12px}.check-options{margin:0;padding-left:20px}.settings{flex-wrap:wrap;align-items:flex-start;gap:24px;display:flex}.settings-form{flex-direction:column;flex:999 640px;gap:16px;min-width:0;max-width:960px;display:flex}.page-body:has(.settings-texts:not([hidden])){padding-bottom:0;scroll-padding-bottom:88px}.settings-form{padding-bottom:16px}.settings-form .ant-card-body{flex-direction:column;gap:24px;display:flex}.settings-anchor{flex:200px;max-width:260px;position:sticky;top:0}.text-row{flex-wrap:wrap;gap:8px 24px;display:flex}.text-row-label{flex:200px;max-width:240px}.text-row-field{flex-direction:column;flex:999 360px;gap:8px;min-width:0;display:flex}.text-row-field>.ant-form-item,.support-hours .ant-form-item{margin-bottom:0}.required-mark:before{color:var(--danger);content:"*";margin-right:4px;font-family:SimSun,sans-serif}.handoff-target{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.handoff-target .ant-select{flex:1;min-width:220px}.support-hours{gap:16px;display:flex}.support-hours .ant-form-item{width:120px}.what-changed{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.what-changed .ant-tag{margin:0}.restore-title{align-items:flex-start;gap:12px;display:flex}.warning-icon{color:#faad14;font-size:22px}.diff-block{margin-top:12px}.diff-head{align-items:center;gap:8px;margin-bottom:4px;display:flex}.diff-head .ant-tag{margin:0}.page-body.support-page{display:flex;overflow:hidden}.support{flex:1;min-width:0;overflow:hidden}.support>.ant-card-body{grid-template-rows:minmax(0,1fr);grid-template-columns:340px minmax(0,1fr) 280px;height:100%;padding:0;display:grid}.support-list{border-right:1px solid var(--split);flex-direction:column;min-height:0;display:flex}.support-list-head{border-bottom:1px solid var(--split);flex-direction:column;flex:none;align-items:flex-start;gap:12px;padding:16px;display:flex}.support-items{flex:1;min-height:0;overflow-y:auto}.support-empty{text-align:center;margin:0;padding:24px}.ticket{color:inherit;border-bottom:1px solid var(--split);gap:12px;padding:12px 16px;display:flex}.ticket:hover{color:inherit;background:#fafafa}.ticket.selected{background:var(--primary-soft);box-shadow:inset 3px 0 0 var(--primary)}.ticket-body{flex-direction:column;flex:1;gap:2px;min-width:0;display:flex}.ticket-head{align-items:baseline;gap:8px;display:flex}.ticket-name{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;font-weight:500;overflow:hidden}.ticket-preview{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-foot{flex-wrap:wrap;align-items:center;gap:2px 6px;display:flex}.ticket-foot .ant-badge-status-text{font-size:12px}.ticket-foot .ant-tag{margin:0;font-size:11px;line-height:16px}.long-wait{color:#d46b08}.support-list-foot{border-top:1px solid var(--split);flex:none;padding:8px 12px}.support-thread{border-right:1px solid var(--split);flex-direction:column;min-width:0;min-height:0;display:flex}.support-none{justify-content:center;align-items:center}.thread-head{border-bottom:1px solid var(--split);flex-wrap:wrap;flex:none;align-items:center;gap:12px;padding:12px 20px;display:flex}.thread-title{flex:1;min-width:200px}.thread-name{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.thread-name h2{font-size:16px;line-height:24px}.thread-name .ant-tag{margin:0}.thread-messages{background:#fafafa;flex-direction:column;flex:1;gap:10px;min-height:0;padding:16px 20px;display:flex;overflow-y:auto}.bot-dialog{background:#fff;flex:none}.bot-dialog .ant-collapse-title{font-weight:400}.bot-messages,.bot-step{flex-direction:column;gap:8px;display:flex}.message{white-space:pre-wrap;overflow-wrap:anywhere;border:1px solid var(--split);background:#fff;border-radius:12px 12px 12px 4px;flex:none;align-self:flex-start;max-width:72%;padding:8px 12px;line-height:22px}.message.bot,.message.staff{border-color:#0000;border-radius:12px 12px 4px;align-self:flex-end}.message.bot{background:#0000000a}.message.staff{background:var(--primary-soft)}.message.failed{border-color:var(--danger)}.message img{border-radius:6px;max-width:100%;max-height:280px;margin-bottom:4px;display:block}.message-meta{color:var(--text-muted);justify-content:flex-end;align-items:center;gap:6px;margin-top:2px;font-size:12px;line-height:20px;display:flex}.message-meta.error{color:#cf1322}.delivered{color:var(--primary)}.system-line{color:var(--text-muted);text-align:center;flex:none;align-self:center;align-items:center;gap:6px;font-size:12px;line-height:20px;display:inline-flex}.composer{border-top:1px solid var(--split);flex-direction:column;flex:none;gap:8px;padding:12px 20px 16px;display:flex}.composer-files{flex-wrap:wrap;gap:4px;display:flex}.composer-bar{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.composer-hint{flex:1;min-width:180px}.template-option{white-space:normal;width:420px;max-width:70vw;line-height:20px}.template-option-text{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.thread-note{border-top:1px solid var(--split);flex-wrap:wrap;flex:none;align-items:center;gap:12px;padding:16px 20px;display:flex}.thread-note>span:not(.note-icon){flex:1}.note-icon{color:var(--primary);font-size:16px}.support-card{flex-direction:column;gap:16px;min-height:0;padding:20px;display:flex;overflow-y:auto}.passenger-head{text-align:center;flex-direction:column;align-items:center;gap:8px;display:flex}.passenger-head h2{font-size:16px;line-height:24px}.card-rows{flex-direction:column;gap:8px;display:flex}.card-row{justify-content:space-between;gap:8px;display:flex}.card-row>span:last-child{overflow-wrap:anywhere;text-align:right}.card-divider{margin:0!important}.past-title{align-items:center;gap:8px;font-weight:600;display:flex}.past-ticket{color:inherit;border:1px solid var(--split);border-radius:8px;flex-direction:column;gap:2px;padding:10px 12px;display:flex}.past-ticket:hover{color:inherit;background:#fafafa}.past-topic{justify-content:space-between;gap:8px;display:flex}.past-topic>span:first-child{overflow-wrap:anywhere}.support-transfer{width:100%;margin-bottom:8px}.templates{flex-direction:column;gap:12px;display:flex}.template-form{border-color:var(--primary);box-shadow:0 0 0 2px #2b51a91a}.template-form .ant-card-body{padding:16px}.template-form .ant-form-item{margin-bottom:16px}.template-card .ant-card-body{align-items:flex-start;gap:8px;padding:12px 16px;display:flex}.template-body{flex-direction:column;flex:1;gap:4px;min-width:0;display:flex}.template-head{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.template-head b{font-weight:500}.template-text{-webkit-line-clamp:2;line-clamp:2;overflow-wrap:anywhere;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}@media (width<=1200px){.support>.ant-card-body{grid-template-columns:300px minmax(0,1fr)}.support-card{display:none}.support-thread{border-right:0}}@media (width<=767px){.page-header{padding-left:16px;padding-right:16px}.page-body{padding:12px 16px 16px}.attachments-grid{grid-template-columns:minmax(0,1fr)}.support>.ant-card-body{grid-template-rows:40% minmax(0,1fr);grid-template-columns:minmax(0,1fr)}.support-list{border-right:0;border-bottom:1px solid var(--split)}}.max-link{text-align:center;flex-direction:column;align-items:center;gap:16px;display:flex}.max-notify{align-items:center;gap:8px;margin-top:16px;display:flex}
